Shipping and Returns

NZ Shipping

Standard NZ shipping for regular items is $7.95. For wall art, $12.95. For oversize items, $29.00. For any large pieces of furniture we'll notify you of the delivery costs via email. Orders are generally sent using a signature required service, so a card will be left by the courier if you are not home. We are located in Kaikoura and sometimes there will be the option to pick up from our store if requested. Just drop us an email before you order to check. Sorry, we are unable to ship to P.O. Boxes.

Delivery Time frames

North Island 3-6 days

South Island 3-5 days

All wall art, allow 10 days

All large furniture, allow 10 days

International Shipping

At the moment, we don't offer International Delivery as standard. However, if you require products delivered internationally please contact us with your location so we can see if we can help you out. We'll get some costs and get back to you as soon as we can.

Refund Policy

Thanks for shopping at Addy & Lou. If you are not entirely satisfied with your purchase, we’re here to help. Simply send us an email at hello@addyandlou.co.nz or send us a message via our contact page.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.  

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund.  

Unfortunately, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.